The time was so close to the boarding that the ground handlers brought us through the staff security check to get us there in time for the flight.” So with minutes to spare we spent another €2,136 on three new tickets for the flight. “The Aer Lingus staff member on the phone was unable to advise us to buy the tickets (we were looking for this as a formality, we knew we needed to buy the tickets as no other solution was being offered to us!). So, bizarre as it might sound, the staff in Switzerland pointed the family to a ticket desk where they could buy three more tickets for the flight they already had tickets for. We had to get home for work and school the next day, and we had another teen at home too.” There was no other flight to Dublin on that day. It was getting very close to the check-in closing time. “The Aer Lingus agent talked to the ground handling agent (on our phone) but between them they could not come to a solution for getting us on to the flight on our original ticket. The Aer Lingus staff confirmed that they could see that the three people were booked on the flight and “all was in order”.īizarre as it might sound, the staff in Switzerland pointed the family to a ticket desk where they could buy three more tickets for the flight they already had tickets for The family were told to call Aer Lingus customer care, which they did. “They searched over and over and again, using different permutations of our name, booking reference, ticket number, assigned seats, etc, but could not find us on the flight.” “The ground handling agent said they didn’t have a record of us on the flight,” Aishling says.
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