Ensure that your device's CPU is adequately cooled.Remove any accumulated dust or debris from inside the device for proper airflow.In that case, there is a high likelihood of a problem with the Motherboard or the surrounding components. Suppose your Chromebook displays a black screen even after following the troubleshooting steps mentioned earlier. In such cases, continue to the next section. If the issue persists even after restoring ChromeOS, it may indicate a hardware problem. Your Chromebook will be restored to its original factory settings with a fresh installation of ChromeOS. Follow the on-screen instructions to complete the recovery process.Please turn it off, hold the Esc and Refresh (F3) keys, and press power to start the recovery. Recover ChromeOS on your Chromebook: Insert the USB drive into the affected Chromebook.The utility will download the necessary recovery image to the flash drive. Select your Chromebook model from the list and click Continue. Prepare a USB recovery drive: Connect a USB flash drive (8GB minimum) to the computer and launch the Chromebook Recovery Utility.Install the Chromebook Recovery Utility.Go to the Chromebook Recovery Utility website using a separate device.Note: Performing a ChromeOS recovery will erase all the data stored directly on the Chromebook. To resolve this, you can restore ChromeOS by following this guide or the instructions below. This is due to a lack of proper instructions from the software to boot up. Your Chromebook could have encountered an issue during a ChromeOS update, causing it to appear off or display a black screen. Hold the power button for 3 seconds to allow the device to entirely turn off, and then depress the power button again to restart. If the device is stuck in sleep mode, perform a forced shutdown. If the device fails to turn on, the device may be stuck in sleep mode. To recover from sleep mode, open the lid, depress any key, or swipe a finger on the touchpad. The device will enter sleep mode when the HP Chromebook is inactive for a predetermined time (set through Chromebook settings). Make sure your device is not just asleep. Refer to the Touch Display Replacement Guide. If the device screen still does not illuminate, the screen may be faulty. Depress this button multiple times to attempt to brighten the display. Attempt to brighten the screen using the large gear/sun-shaped key at the top of the keyboard. If the device keyboard lights are illuminated, then there is a chance the screen may just not be illuminating. Use a soft brush or compressed air to clean the charging port gently. Dust or debris can sometimes accumulate in the charging port, preventing the proper connection. Then, try powering on your Chromebook again. Press and hold the power button for at least 10 seconds to discharge any built-up power and possibly resolve software glitches. Attempt a hard reset of your Chromebook. When connected to power, see if the charging indicator LED illuminates or changes color, indicating the charging status of your Chromebook. Verify your device's charging indicator light is functioning correctly.If you detect any damage, consider using a different line or replacing the current one. Inspect the charging cable for any visible signs of damage or frayed wires. Verify your charging cable is not damaged.Try plugging your Chromebook into a different power source to avoid any issues. It is possible to overlook a non-functioning power source. Ensure that the power source your charger is plugged into is powered on.A complete circuit must be established between the charger, the Chromebook, and the power source to enable proper charging. If you have depleted the battery and are attempting to charge the device, ensure the charger is securely connected to the charging port and plugged into a functioning power source. Ensure that the charging cable of your Chromebook is correctly seated in the charging port. Before attempting any significant repairs for your device, check the following. Often, it is easy to forget the troubleshooting basics during times of frustration.
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